Airlines told: allow refund, rebooking; don't overbook flights
Finally! This i think is overdue. I have heard a lot of people complaining getting stranded in Puerto Princesa on cebu pacific and they dnt get compensation. Not even water was given to them. Moreso, the airline did not allow them to refund their tickets, nor to rebook it coz it was on promo. In the first place, it is not the passengers fault that the airlines plane did not arrive. Can you imagine the horror?
I am all for business profitability also for the airlines but a lot of delays, cancellation are not the passengers' fault